12 Locations. One AI Brain.
A multi-location healthcare network with 12 clinics was drowning in manual patient intake, scheduling conflicts, and missed follow-ups. Staff spent more time on admin than patient care.
42% Less No-Shows. $1.2M Recovered Revenue.
The Problem: Patient intake forms taking 15 minutes per visit. Double-bookings across 12 locations. No-show rate at 28%. Insurance verification done manually — 40% of claims rejected on first submission. Follow-up calls falling through the cracks, with 60% of post-visit instructions never confirmed.
What We Built: An AI-powered patient operations platform: intelligent intake forms that pre-populate from insurance cards and prior records; cross-location scheduling with real-time availability and travel-time awareness; automated insurance verification before appointments; AI-driven follow-up sequences via SMS and email with escalation to staff for high-risk patients.
The Outcome: Intake time: 15 minutes → 3 minutes. No-show rate: 28% → 16%. First-pass claim acceptance: 60% → 94%. Follow-up compliance: 40% → 87%. Staff hours saved: 340/month across all locations. Annual revenue recovered: $1.2M from reduced no-shows and faster claim processing.
Top 5 AI Use Cases for Healthcare
Patient Intake Automation
AI-powered forms that extract data from insurance cards, IDs, and prior medical records. Pre-populate fields, validate information in real-time, and reduce intake from 15 minutes to under 3.
Smart Scheduling
Cross-location appointment optimization with provider matching, travel-time awareness, and predictive no-show scoring. Automatic waitlist management and same-day fill for cancellations.
Insurance Verification
Automated eligibility checks and prior authorization before appointments. Real-time benefits verification, coverage gap detection, and pre-visit cost estimates for patients.
Clinical Documentation
AI-assisted note generation from provider conversations. Structured data extraction for coding, automated referral letters, and discharge summaries that write themselves.
Patient Follow-Up
Automated post-visit sequences via SMS, email, and voice. Medication reminders, appointment confirmations, and wellness check-ins. AI escalation to clinical staff for at-risk patients.
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